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1. The bachelor in FM is able to communicate professionally in complex situations, both inter-personal and organizational level.
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1.111 The student grasps the basic principles of objective- and target group-oriented business communications; makes objective and target group analyses and applies them in simple speaking and writing activities; knows the different communication tools with their advantages and disadvantages.
1.112 The student independently applies the basics of business communication automatically in more complex communication situations; has insight into the internal communication of an organization; is able to map the internal communication of an organization.
1.113 The student selects the most convenient and efficient communication channel, depending on the objective(s) to achieve; develops a plan to improve internal communication within a company.
1.121 The student trains himself in social skills dealing with others; learns and practices basic skills and attitudes: observing and interpreting, managing emotions, questioning, listening, dealing with assertivity, giving feedback.
1.122 The student evaluates between and within texts and passages; indicates the intention of parts of the text and/or specific formulations.
1.123 The student integrates knowledge of interview techniques in more complex conversation such as conflict management and negotiation.
1.131 The student prepares a simple presentation with attention to basic principles such as objective, target audience, structure, visual aids and speakers qualities using teachers support and feedback, for a limited audience.
1.132 The student independently applies the basic principles to more complex matters for an inside audience.
1.133 The student independently prepares an objective- and public-oriented presentation about a complex subject for an audience of laymen and specialists.
1.141 In a practical context, the student takes part in a meeting, sets an agenda, writes a meeting report and chairs a meeting.
1.142 The student takes part in a meeting independently in the context of a group assignment, writes a meeting report and prepares and chairs a meeting.
1.143 The student decides in the context of an independent group of projects to use meetings as an efficient and effective means of communication.
1.151 The student distinguishes between different text types, knows the rules of spelling, style and text structure and is able to apply these in less complex forms of text such as letters, email, summary, and excursion and lab reports. He takes into account the objective and audience.
1.152 The student writes structured, accurate, targeted and public-oriented texts independently. He applies this to more complex text types such as policies and the internship report.
1.153 The student writes structured, accurate, targeted and public-oriented texts independently. He applies this to more complex text types such as policies and the internship report.
1.161 The student masters the spelling and grammar of English and French at CEFR level A2. He is able to formulate correctly, summarize and describe.
1.162 The student uses job-specific vocabulary in FM-related texts and discussions.
1.163 The student writes business texts and conducts business conversations in CEFR level B1.
1.171 The student reads and understands technical texts and uses the appropriate reading strategies (global, selective reading) based on the reading purpose. He also makes a distinction between major and minor issues and summarizes (including business and technical) texts correctly while he links different parts of the text to one another.
1.172 The student evaluates between and within texts and text parts and indicates the intention of parts of the text and/or specific formulations.
1.173 The student makes connections between textual information and general knowledge. He explains the intent of the author and analyzes this critically.
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2. The bachelor in FM is able to analyze complex FM-related problem situations and to develop and apply solution strategies for them.
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2.211 The student understands the scope and objectives of facility management within an organization.
2.212 The student analyzes the various forms of organization (how and why) in the facility management field.
2.213 The student evaluates facility management services within an organization and makes proposals for improvement where necessary.
2.221 The student understands the basic characteristics and underlying aspects with respect to the housing of an organization (eg the building, the location).
2.222 The student applies the basic characteristics of housing and techniques to buildings and installations.
2.223 The student is able to apply methods to maintain the housing and facilities and to optimize them, and may also suggest alternatives.
2.231 The student understands the basic characteristics and underlying aspects with respect to building management (including technical maintenance, energy management, access control, etc.) of an organization.
2.232 The student applies the basic characteristics of building management to an organization (such as determining cost, performance monitoring, ...).
2.233 The student evaluates the building management within an organization and makes suggestions for improvement.
2.241 The student understands the basic characteristics and underlying aspects with respect to facility services of an organization (such as catering, cleaning, .....).
2.242 The student applies the basic characteristics of facility services to an organization (setting up services, determining cost, monitoring performance).
2.243 The student evaluates the facility services within an organization and makes suggestions for improvement.
2.251 The student gains insight into the different types of office concepts and workplace design with their advantages and disadvantages. He acknowledges the importance of environmental factors in that workplace design.
2.252 The student learns to work with a simple data processing tool, and applies the principles of good workplace design through concrete assignments.
2.253 The student develops a custom office concept for a specified organization.
2.261 The student gains insight into the different applications of office automation (e.g. word processing, etc.) and into the various information channels (including audiovisual equipment, document flow, etc.) of the facility world.
2.262 The student substantiates actions in various documents. He selects and interprets the basic technical information. He makes plans in which the proper relationships between data are established. He integrates different application software in order to analyze a given problem. He easily makes use of contemporary media.
2.263 The student reports the actions. He undertakes responsible actions by using the selected information. He defines where a bachelor in FM can support and improve the operation of the Facilities department. He evaluates a facility organization critically with various ICT capabilities and formulates points of improvement. He translates the policy of the organization to the actual operation of a facility organization from the integration of application software.
2.271 The student gains insight into the different applications of logistics (e.g. internal transport, changes of location, signage, etc.) of an organization.
2.272 The student applies the basic characteristics of logistics within an organization (setting up services, determining cost, monitoring performance , etc.).
2.273 The student evaluates logistics within an organization and makes suggestions for improvement.
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3. The bachelor in FM is able to plan the facility services, efficiently organize and coordinate them and evaluate the collective result. He is able to take partial responsibility for this.
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3.311 The student understands a process and has insight into the structure of a process.
3.312 The student describes a facilitation process independently.
3.313 The student independently deploys process analysis in an improvement process and pays attention to risks, strengths and weaknesses in the process.
3.321 The student has insight into a complete assignment analysis, including the 5 W's (w ie, what, why, when, where) and 1 H (how).
3.322 The student gives feedback to the client after a job analysis and gets a complete picture of the job through questioning and dialogue.
3.323 The student has a critical view on the job and can assess its quality by a thorough analysis of the context and processes.
3.331 The student understands the basic aspects of financial management and budgeting.
3.332 The student applies the basic aspects of financial management and budgeting by means of the given practical situations.
3.333 The student applies the basic aspects of financial management and budgeting in unfamiliar business situations.
3.341 The student describes the various phases of a project and makes a schedule of simple assignments.
3.342 The student independently splits a concrete project into different phases and connects it to a concrete schedule.
3.343 The student independently generates a flexible project schedule, taking into account project delays and risks.
3.361 The student poses critical questions about various aspects of facility management domains. He understands the quality characteristics and quality measures associated with a facility project.
3.362 The student looks critically at the different phases of a project in which the weak and strong points are identified. He applies the quality instruments to an elaborate exercise.
3.363 The student independently and critically evaluates a project in the broader context of the business objectives and develops, if desired, an improvement process for it. He applies the quality instruments in order to facilitate a project in an unfamiliar context (external client).
3.371 The student gains an understanding of the principles and tools of project management.
3.372 The student translates the project objectives into a plan of action.
3.373 The student takes the initiative to,independently, individually or in a group, start up and work out a project or event and to subsequently evaluate the result critically.
3.381 The student works together with others and gains insight into the various team roles in a project/case or events.
3.382 The student works together with focus, planning and organisation in a familiar environment.
3.383 The student works together with focus, planning and organisation in an unfamiliar environment, in order to achievethe desired result.
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4. The bachelor in FM can contribute, from the support services, in the pursuit of corporate social responsibility of an organization.
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4.411 The student sees opportunities and possibilities and identifies these.
4.412 The student formulates proposals for improvement within the relevant context.
4.413 The student is able to achieve opportunities within predetermined objectives.
4.421 The student gains insight into various philosophical concepts and situates their origin in the development of an individual.
4.422 The student correctly estimates the religious sensitivities of the individual and promotes the professional cooperation of employees.
4.423 The student underpins and contributes to a positive corporate culture in which it is desirable to create a climate of diversity. He strives to ensure that tolerance, appreciation, respect and trust are the core values within the (dominant) culture.
4.431 The student gains an understanding of the basic principles of sustainability within an economic context.
4.432 The student makes proposals to reconcile durability and economy where possible.
4.433 The student carries out a sustainable purchasing and personnel policy within the limits of responsibilities that have been allocated to him.
4.441 The student knows different models of ethical conduct and recognizes them in practice.
4.442 The student applies the insights of fundamental ethics within a business context.
4.443 The student develops a personal management style based on ethical business insights.
4.451 The student knows the basic concepts in the law. He pays attention to recognizing the law in concrete work and living situations.
4.452 The student applies the insights gained in legal reasoning to concrete work and living situations.
4.453 The student formulates a critical opinion about specific applications of the law.
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5. The bachelor in FM is actively engaged in continuously updating knowledge and skills within his profession and field of work, and developing an (inter)national professional network.
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5.511 The student learns to evaluate his own skills according to the FM profession. He maps the self-image.
5.512 The student knows the strengths and weaknesses in his own performance and formulates points of improvement.
5.513 The student adjusts his / her own competence profile in function of their own talents and chooses the best solution in every situation.
5.521 The student develops a focus on life-long learning.
5.522 The student spontaneously searches for new learning opportunities.
5.523 The student proactively improves his own expertise.
5.531 The student reflects on his own strengths and areas of concern with regard to a number of social and communication skills, and proposes a number of concrete working points for himself.
5.532 The student proactively improves his own expertise.
5.533 The student evaluates his own competence and makes adjustments where necessary by means of professionalization on his own initiative.
5.541 The student reflects on his own strengths and areas of concern with regard to a number of social and communication skills, and proposes a number of concrete working points for himself.
5.542 The student brings together the points of interest for the further development of his own career in a SWOT analysis.
5.543 The student evaluates his own competence and makes adjustments where necessary by means of professionalization on his own initiative.
5.551 The student gets to know the professional field by means of guidance.
5.552 The student professionally applies the technological possibilities (eg social media.) for the establishment of professional contacts.
5.553 The student builds professional contacts through a proper implementation of professional communication strategies.
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6. The bachelor in FM can apply taught scientifically based research and information skills, and link them to research results with a large degree of autonomy and critical attitude.
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6.611 The student carries out a search strategy for facility management sources (of different nature) in a systematic and structured way. He makes bibliographic index cards.
6.612 The student estimates sources in professional and (human) scientific value. He correctlyrepresents different types of sources in a bibliography.
6.613 The student implements resources and (human) scientific knowledge in his professional actions.
6.621 The student analyzes research results related to a specific question about an FM-related research topic.
6.622 The student translates a problem into a research question and applies the taught search strategies (6.1) and analysis methods (6.3) to it.
6.623 The student reports on the literature study and practical research results in the form of a scientific paper and literary bachelor thesis, in which the relevance of the programme and the previous literary study for the professional field is demonstrated.
6.631 The student gains insight into various research methodologies and defines their scope.
6.632 The student applies the knowledge of the research methods and planning in research, to writing a joint paper.
6.633 The student independently translates a selected research method in relation to the formulated question and analogous situations.
6.641 The student grasps several methods for carrying out surveys and sampling, and correctly respresents the results.
6.642 The student carries out sampling and surveys and processes its data.
6.643 The student analyzes the research findings resulting from data processing (systems) in a structured, critical and FM-relevant manner.
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7. The bachelor in FM is able to distinguish himself in an organization by using information and resources creatively and innovatively.
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7.711 The student identifies the basic skills of creative thinking and the creative process.
7.712 The student applies creative thinking to a known process.
7.713 The student creatively and innovatively deals with an idea and/or concept in a new setting, organization ("thinking out of the box").
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8. The bachelor in FM can anticipate the ever-changing needs of the internal and external customer as an intermediary. He can proactively align the services of the facility organization to customer expectations.
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8.811 The student recognizes the role and the importance of internal and external customers in a facility organization. He sees opportunities and possibilities and identifies these.
8.812 The student detects the changing needs of internal and external customers during the purchasing process. He translates customer needs into a program of requirements set by well-defined needs.
8.813 The student independently applies various methods to measure the quality of service and customer satisfaction and to make adjustments where necessary.
8.831 The student gains insight into the different ways of working with suppliers (e.g. purchasing, outsourcing, logistics, etc.).
8.832 The student gains insight into the optimization of collaboration with suppliers.
8.833 The student develops a basic file for the purchase of a facility products and services.
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9. The bachelor in FM is able to support sustainable projects in which he engages with the internal and external environment / customer. By applying sustainable project management, he makes an important contribution to increasing the power of innovation and thus the financial, social and environmental performance of the organization.
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9.911 The student understands the basic concepts of strategic management (eg. mission, vision and strategy).
9.912 The student applies the concepts of strategic management to a facility management context.
9.913 The student gives an informed opinion about building a business model that matches the mission, vision and strategy.
9.921 The student develops an understanding of the interrelated activities (processes) of an organization.
9.922 The student connects the positive aspects of the organizational and process structure.
9.923 The student constructs and / or reorganizing an organization in a structured manner.
9.931 The student gains insight into the cycle of experience economy. He sees the relevance of the inspirative and creative elements of this model ("Strategic Innovation").
9.932 The student gives shape to the cycle of the experience economy in a known facility management context at the organizational level ("Strategic Innovation" and "organizational transformation").
9.933 From an experience perspective, the student takes the initiative to implement the principles of experience economy in both known and unknown facility management context.
9.941 The student knows and illustrates the philosophy and method of working of an appreciative organization.
9.942 The student applies the cyclic model of the appreciative organization to a facilities context.
9.943 The student integrates the various elements of the appreciative organization into a corporate culture.
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10. The bachelor in FM is able to inspire employees to perform a task and to facilitate them to develop in their job and career.
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10.1011 The student defines the serving leadership.
10.1012 The student sets the habits of serving leadership on the basis of the organizational structure.
10.1013 The student implements the serving leadership in the corporate culture.
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